TERMS AND CONDITIONS OF SALE
The company assumes the burden, of delivering the products ordered by the buyer by courier, in the place indicated by the buyer for teh shipping. In the event that the Buyer finds any external damage to the packaging or the mismatch in the number of packages,it must be immediately
( i ) put a written control reservation on the courier’s proof of delivery or
( ii ) refuse to accept the damaged package by writing the reason on the waybill that the courier requests to sign upon receipt of the delivery.
The buyer who has accepted the package with reserve of control and has subsequently found damage to the product must, within 2 working days from the delivery, report the damage by contacting the Commercial Service on 035.04.60.91 or by sending an e-mail to firstname.lastname@example.org
In the event that the buyer, at the opening of the package, finds damage to the product not visible from the outside or the mismatch in the number of products received must report the damage, within 2 working days from the delivery, contacting the Commercial Service at 035.04.60.91 or by sending an e-mail to email@example.com
If the buyer does not act in the ways and terms indicated in the previous points 1 and 2 of this article, he will lose the rights to replace the product or to refund.
Following the complaint of transport damage presented by the buyer, the damaged product will be replaced. In the event that, for any reason, we are unable to replace the product, we will proceed to return the full amount paid by the buyer.